Refund & Replacement Policy
Last updated: June 8, 2026
At DesignXlive, every T‑shirt is custom‑made on demand. We focus on high‑quality printing and customer satisfaction. Because our products are personalized, we offer a 7‑day return and replacement policy under the conditions below.
1. 7‑Day Return / Replacement Window
You may request a return or replacement within 7 days of receiving your order. After 7 days, we cannot accept any return or replacement requests.
2. Eligibility for Return / Replacement
- To be eligible, your T‑shirt must:
- Be unused and unworn
- Be in its original condition
- Have no washing, stains, or damage after delivery
- Include original packaging (if available)
- You must also provide proof of purchase (order ID or invoice).
3. When We Accept Returns / Replacements
- We accept returns or replacements only in the following cases:
- Wrong product delivered
- Printing defect (misprint, fading, alignment issues)
- Damaged product received
- Size mismatch due to our error
- In these cases, we will either replace the product, or issue a refund if a replacement is not possible.
4. Custom Design Orders
All DesignXlive T‑shirts are custom‑printed. For custom designs: If the customer uploads incorrect design files, there is no refund or replacement. If the customer‑approved design is printed exactly as submitted, it is not eligible for return. The accuracy of the design is the customer’s responsibility at the approval stage.
5. Size Issues
If the wrong size is ordered by the customer, there is no refund or replacement. If the wrong size is shipped by us, we will provide a replacement in the correct size.
6. Bulk Orders (100+ Units)
Bulk orders are non ‑refundable once production begins. Production timelines vary from 3–14 days, depending on quantity and fabric availability. Replacements are possible only for verified manufacturing defects.
7. Return Shipping
If the issue is from our side (wrong product, defect, damage, wrong size shipped), we cover return shipping. If the issue is from the customer side (wrong size ordered, incorrect design file, change of mind), the customer bears the return shipping cost.
8. Refund Processing Time
Once your return or replacement request is approved: Refunds are processed within 5–7 business days. Bank or card processing times may vary depending on your provider.
9. Order Cancellation
Orders can be cancelled only before printing begins. Once production starts, cancellation is not allowed. For fast orders (next‑day printing), the cancellation window is very short and may not be available in some cases.
10. Contact Support
For any issues related to refunds or replacements, contact us at: Email: support@designxlive.com. We aim to respond within 24–48 hours.