Privacy Policy
Last Updated: 10 August 2026
DesignX.Live, operated by BuyPlus Traders ("DesignX.Live", "we", "us", or "our"), respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, share, store and protect personal information when you visit or use www.designxlive.com, create an account, purchase our products, contact us, or otherwise interact with our website and services.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
DesignX.Live is a brand operated by BuyPlus Traders, a registered business in India.
DesignX.Live provides online retail and customised apparel products through its website.
Legal/Business Entity: BuyPlus Traders
Brand: DesignX.Live
Location: Tiruppur, Tamil Nadu, India
Website: www.designxlive.com
Privacy Contact: buyplustraders@gmail.com
All applicable invoices and GST documentation for purchases made through DesignX.Live are issued by BuyPlus Traders.
2. Information We Collect
We may collect personal information that you provide directly to us, information generated when you use our website, and information provided to us by service providers involved in processing your orders and operating our website.
2.1 Account Information
If you create an account on DesignX.Live, we may collect:
- Name
- Username or account information
- Email address
- Phone number
- Password or authentication information
- Account preferences
2.2 Contact, Billing and Shipping Information
When you place an order or contact us, we may collect:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- City
- State
- PIN code
- GST details, where applicable for business purchases
- Other information necessary to process or deliver your order
2.3 Order Information
When you purchase from DesignX.Live, we may collect:
- Products purchased
- Product variants and sizes
- Quantity
- Order date
- Order number
- Order amount
- Billing and shipping information
- Payment status
- Delivery information
- Return, refund or replacement information
- Communications relating to your order
2.4 Payment Information
Payments on DesignX.Live are currently processed through Razorpay.
We do not intentionally store complete debit-card or credit-card details on our own systems.
Payment information is processed by Razorpay through its payment infrastructure and is subject to Razorpay's own privacy and security practices. Razorpay states that sensitive card details are not stored by the merchant and that its card-handling infrastructure uses tokenisation and PCI-DSS-compliant security measures.
We may receive information necessary to identify and manage a transaction, such as:
- Payment status
- Transaction/reference number
- Payment method
- Order/payment amount
- Other transaction information made available to us by Razorpay
You can review Razorpay's privacy information through Razorpay's Privacy Policy.
2.5 Wishlist, Cart and Website Activity
Depending on the functionality you use, we may collect information relating to:
- Products viewed
- Products added to your cart
- Wishlist items
- Searches
- Pages visited
- Website interactions
- Device type
- Browser type
- Operating system
- IP address
- Approximate geographical information
- Website usage information
- Diagnostic and performance information
3. Cookies and Similar Technologies
DesignX.Live uses cookies and similar technologies to operate, analyse and improve the website. These technologies may be used for:
- Essential website functionality
- Login and account functionality
- Shopping-cart functionality
- Remembering preferences
- Website analytics
- Measuring website performance
- Understanding visitor behaviour
- Advertising and marketing
- Measuring advertising effectiveness
- Improving our products and customer experience
Analytics and advertising technologies
We currently use or may use third-party technologies including Google Analytics 4 (GA4), Google Ads, and Google Search Console. Google Analytics can collect information such as user counts, session statistics, approximate geographic information, browser/device information and cookie-based identifiers.
Google also provides consent-management controls for websites using Google Analytics and Google Ads, allowing businesses to manage how data is collected and used according to user choices. In the future, we may use additional analytics, advertising or measurement technologies, including technologies provided by platforms such as Meta, LinkedIn or other advertising/analytics providers, where applicable.
You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
4. How We Use Your Information
Process and fulfil orders:
- Process purchases
- Confirm payments
- Prepare orders
- Arrange shipping and delivery
- Send order updates
- Process returns
- Process refunds and replacements
Manage customer accounts:
- Create and maintain accounts
- Provide account functionality
- Maintain order history
- Remember relevant preferences
Provide customer support:
- Respond to questions
- Resolve complaints
- Handle order-related requests
- Assist with returns, refunds and replacements
Send important communications:
We may contact you regarding orders, payments, shipping, delivery, returns, refunds, account security, and important service changes.
Marketing:
Where permitted, we may send promotional emails, offers, discounts, product announcements, and new collection announcements. You may opt out at any time.
Analytics and advertising:
We use these to understand website traffic, measure performance, and improve our services. Google's current guidance notes that websites should manage consent where applicable.
Security:
- Detect fraud
- Prevent unauthorised transactions
- Protect customer accounts
- Protect our website
- Investigate suspicious activity
- Prevent misuse of our services
Legal and regulatory purposes:
- Comply with applicable law
- Meet tax and accounting requirements
- Respond to lawful government requests
- Resolve disputes
- Establish or defend legal claims
- Protect our rights and property
5. Legal Basis and Consent
We process personal information when reasonably necessary to fulfil an order, manage your account, communicate about transactions, maintain security, comply with legal obligations, or protect legitimate business interests. Where processing is based on consent, you may withdraw it, which may affect optional features.
6. Sharing Your Information
We do not sell your personal information as a standalone business activity. We share relevant information with third parties where necessary, such as Razerpay (Payment provider), shipping partners, and technology providers supporting hosting, analytics, and security. We may also disclose information to professional advisers or legal authorities as required by law.
7. Data Storage and Security
Your personal information may be stored through systems operated by BuyPlus Traders, Wix and our third-party service providers. We use reasonable technical, organisational and administrative measures intended to protect personal information. However, no electronic storage system or internet transmission method can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as reasonably necessary for purposes like order processing, support, refunds, and legal/tax obligations. When no longer required, we delete, anonymise, or securely dispose of it.
9. Your Privacy Rights
Subject to applicable law, you may have rights to access, correct, or delete your information, withdraw consent, or opt out of marketing. To make a privacy request, contact buyplustraders@gmail.com. We may need to verify your identity before processing requests.
10. Marketing Communications
You may receive promotional communications for new products, offers, and discounts if you have subscribed. You may unsubscribe using the option in emails. Transactional communications (like order confirmations) will still be sent.
11. International Data Processing
DesignX.Live currently primarily serves customers in India. Some service providers may operate outside India. We will take reasonable steps to ensure appropriate safeguards are in place for international processing.
12. Third-Party Websites
Our website may contain links to third-party services. Once you leave DesignX.Live, the third party's privacy practices apply. We do not control their policies.
13. Children's Privacy
DesignX.Live does not knowingly collect personal information from children where prohibited. If you believe this has happened, contact buyplustraders@gmail.com to address the matter.
14. Changes to This Privacy Policy
We may update this Privacy Policy to reflect business changes, new functionality, or legal requirements. When we do, we will update the "Last Updated" date. We encourage periodic review.
15. Contact Us
BuyPlus Traders
Brand: DesignX.Live
Tiruppur, Tamil Nadu, India
Email: buyplustraders@gmail.com
Website: www.designxlive.com